We provide easy returns and exchanges for US* orders within 30 days of purchase. Items purchased in November and December can be returned or exchanged until January 31st of the following year.
Exchanges and refunds for store credit are free. For refunds back to the original payment method, we deduct a $5 restocking fee.
When preparing your return, please ensure tags are still intact and that items are unworn and unwashed. Items marked as “Final Sale” are not eligible to be returned.
Need to return an item? Visit https://returns.cotopaxi.com
*Excludes Puerto RicoOffer valid while supplies last. Cannot be combined with other offers or discounts. Not valid on event tickets, gift cards, sale items, or previous orders. Color selection for items in the Del Día Gift Bundle will be chosen at random. Both the Quito Beanie Gift Bundle and the Allpa Overland Gift Bundle are comprised of the 750ml Agua Water Bottle and the Graphite/Fiery Red Quito Pom Beanie—color requests will not be taken. Promotional items cannot be exchanged. Cannot be applied to previous orders. If you return purchased items, return your gift-with-purchase or you will be charged for your gift-with-purchase.
Llamas are working Monday - Friday
