Refund policy


Our Return Policy

We provide easy returns and exchanges for Australian orders purchased from https://www.cotopaxi.com.au/  within 30 days of delivery, and up to 14 days after you initiate the return process.

  • The item must be in new, unused and as received condition, including original tags and packaging in order to receive a refund or exchange
  • Please ensure items are clean before returning. Unclean items may be refused.
  • Proof of purchase is required (e.g. receipt or online order confirmation number).
  • Final Sale items cannot be returned. Final Sale items include gift cards and any items marked as Final Sale on our website or in retail stores.
  • Returns are processed in the country of purchase.
  • All returns should be shipped with tracking. We are not responsible for items lost during return shipping, and cannot process your return until the item is received.
  • We may investigate unusually high or suspicious return activity and can restrict an account where the returns process is being misused

Get Started on Your Return

Please contact us at ausllamas@cotopaxi.com.au, in advance of your intentions to return a product or if you have any concerns so that we can assist you with a smooth transaction. Please provide the following information in your email to us:

  • Full Name
  • Email
  • Order Number
  • Product you are returning
  • Reason for return
  • Exchange or refund preference


Once your return arrives at our warehouse, please allow 5–7 business days for us to check and process it. When your refund has been issued we'll email you, and it can then take up to 10 business days for the funds to appear in your account, depending on your bank. Please note that failure to meet any of our return conditions may result in your request for a refund or exchange to be declined.

Please note that only items purchased from https://www.cotopaxi.com.au/ can be returned to Cotopaxi Australia for a refund. Items purchased elsewhere must be returned to their original point of purchase.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please ensure the item remains unused and in the original packaging.

 

*Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfilment of orders from https://www.cotopaxi.com.au/ is contingent upon product availability and discretion in managing inventory. Cotopaxi Australia explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.