All online orders are processed and shipped within 48 business hours. Our team will notify you if there are problems with an order.
All deliveries are with Australian Post, Couriers Please, or Aramex and ship to all of Australia except Christmas Island. Your order will ship from our Warehouse in Seamton Grange, NSW, 2567. If you would like more specific delivery time frames please refer to the carrier websites: https://auspost.com.au, https://www.couriersplease.com.au, https://www.aramex.com.au
No deliveries will be made on weekends or holidays within each state.
Cotopaxi Australia offer a flat rate shipping fee of $5 for all orders under $85. Orders exceeding $85 will be freight free throughout Australia.
This shipping rate covers standard shipping throughout Australia with a delivery time frame of 2-10 business days depending on where you are in Australia.
We also offer express shipping with a flat rate of $15. Usual delivery time is 2-5 business days depending on where you are in Australia.
ORDER STATUS & TRACKING
We use courier service, Australia Post. An email confirmation will be sent for all orders once received. If you do not receive an email confirmation, please check your spam or junk mailbox before reaching out to us.
For any questions please drop us a line on AUSllamas@cotopaxi.com.au
HOLIDAY ORDER DELIVERY DEADLINES
Let’s get your order home for the holidays! To be sure of that, please see below for the delivery cutoff time frames that have been outlined by our carriers and we will do our best to have it in your hands before December 25th.
Couriers Please & Aramex
Delivery Sydney Warehouse
Destination Order Deadline Date
NSW Country 12-Dec
VIC Country 11-Dec
QLD Country 11-Dec
SA Country 11-Dec
WA Country 8-Dec
NT Country 4-Dec
Standard - Domestic
Express – Domestic
Within Australia (except WA and NT) > 18th December
WA > 15th December
NT > 14th December
Within Australia (except WA and NT) > 21st December
WA > 20th December
NT > 20th December
We do apologise if any unprecedented delays occur. The magic of the holiday season is on our side, and we will do our best to get your order to you in a timely manner over this busy holiday season.
All prices include the 10% Australian Tax rate.
MODE OF PAYMENTS
We accept payments via VISA/MASTER credit, debit cards, American Express, AfterPay and Paypal.