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We’ve extended our return window for the holidays!

Orders place Nov. 1-Dec. 31, 2021 can be returned until Jan 31, 2022.

Refunds for store credit are free. For refunds to credit cards and Paypal, we deduct $5 to cover shipping and restocking costs. If you opt for store credit, you’ll receive a $5 bonus, plus the chance to score more cool gear!

When preparing your return, please ensure tags are still intact and that items are unworn and unwashed. Items marked as "Final Sale" are not eligible to be returned.

Have more questions? Need to return an item? Visit https://returns.cotopaxi.com

*Excludes Puerto Rico

HOLIDAY GIFT WITH PURCHASE

It’s not too late to save on gifts for the holidays. Get free gifts when you spend $100 or more.

To Redeem:

Offer valid while supplies last. Cannot be combined with other offers or discounts. Not valid on event tickets, gift cards, sale items, or previous orders. Color selection for items in the Del Día Gift Bundle will be chosen at random. Both the Quito Beanie Gift Bundle and the Allpa Overland Gift Bundle are comprised of the 750ml Agua Water Bottle and the Graphite/Fiery Red Quito Pom Beanie—color requests will not be taken. Promotional items cannot be exchanged. Cannot be applied to previous orders. If you return purchased items, return your gift-with-purchase or you will be charged for your gift-with-purchase.

Shipping

All online orders are processed and shipped within 48 business hours. Our team will notify you if there are problems with an order.  

All deliveries are with Australian Post and ship to all of Australia except Christmas Island. Your order will ship from our Warehouse in Moorebank, NSW, 1875. If you would like more specific delivery time frames please refer to the Australia Post website: https://auspost.com.au

No deliveries will be made on weekends or holidays within each state.

Cotopaxi Australia offer a flat rate shipping fee of $5 for all orders under $85. Orders exceeding $85 will be freight free throughout Australia.

This shipping rate covers standard shipping throughout Australia with a delivery time frame of 2-10 business days depending on where you are in Australia.

Express Shipping

We also offer express shipping with a flat rate of $15. Usual delivery time is 2-5 business days depending on where you are in Australia.

ORDER STATUS & TRACKING

We use courier service, Australia Post. An email confirmation will be sent for all orders once received. If you do not receive an email confirmation, please check your spam or junk mailbox before reaching out to us.

For any questions please drop us a line on AUSllamas@cotopaxi.com.au

TAXES

All prices include the 10% Australian Tax rate.

MODE OF PAYMENTS

We accept payments via VISA/MASTER credit, debit cards, American Express, AfterPay and Paypal.

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Get Your Gifts In Time

As the holidays get into full swing, our goal is to get your order to its destination as quickly as possible. That said, there may be shipping delays due to COVID-19's impact on the global supply chain, so we encourage you to shop early to help improve the likelihood of on-time arrival.

Shipping Option Last Day To Order To Get It By 12/24
Free Shipping, Ground Shipping, Economy Shipping Wednesday, December 8th by 11:30am MST
3-Day Shipping Sunday, December 19th by 11:30am MST
2-Day Shipping Monday, December 20th by 11:30am MST
Overnight Tuesday, December 21st by 11:30am MST

It's been brought to our attention that there are a number of fake Cotopaxi websites and outlets, across different social media and online platforms, in existence. Across the board, these are fraudulent accounts and unaffiliated with Cotopaxi. Our team is working diligently to get these sites removed, as they are a scam, and we urge people not to make purchases or engage with these fraudulent sites.

Our list of authorized sites are below and you can find our verified retailers here!

If you have already accidentally purchased from one of these fake sites, here is what you need to do.