Shipping

HOLIDAY SHIPPINGDuring this busy season, please allow up to 4 business days for orders to dispatch.

To make sure your holiday treasures arrive before the big day, when using Standard Shipping please place your order by:

  • December 17th for delivery to Sydney, Melbourne & Brisbane
  • December 15th for delivery to Adelaide & Perth
  • December 13th for delivery to Darwin
  • December 10th for delivery to Tasmania

All Domestic Express Shipments please place your orders prior to December 20.

Heads up: We might face some delays. We'll do our very best to get everything to you quick as possible!

All online orders are processed and shipped within 4 business days. Our team will notify you if there are problems with an order.  

All deliveries are with Australian Post, Direct Freight, and Aramex and ship to all of Australia except Christmas Island. Your order will ship from our Warehouse in Smeaton Grange, NSW, 2567. If you would like more specific delivery time frames please refer to the carrier websites: https://auspost.com.au, https://www.aramex.com.au, https://www.directfreight.com.au/

No deliveries will be made on weekends or holidays within each state.

Cotopaxi Australia 

NSW/QLD/ACT/VIC - offers a flat rate shipping fee of $8 for all orders under $99. Orders exceeding $99 will be freight free throughout Australia.

TAS/WA/SA/NT - offers a flat rate shipping fee of $15 for all orders under $99. Orders exceeding $99 will be freight free throughout Australia.

This shipping rate covers standard shipping throughout Australia with a delivery time frame of 2-10 business days depending on where you are in Australia.

Express Shipping

NSW/QLD/ACT/VIC - We also offer express shipping with a flat rate of $12. Usual delivery time is 2-5 business days depending on where you are in Australia.

TAS/WA/SA/NT - We also offer express shipping with a flat rate of $25. Usual delivery time is 2-5 business days depending on where you are in Australia.

ORDER STATUS & TRACKING

We use courier service, Australia Post. An email confirmation will be sent for all orders once received. If you do not receive an email confirmation, please check your spam or junk mailbox before reaching out to us.

For any questions please drop us a line on AUSllamas@cotopaxi.com.au


TAXES

All prices include the 10% Australian Tax rate.

MODE OF PAYMENTS

We accept payments via VISA/MASTER credit, debit cards, American Express, AfterPay and Paypal.