Returns
Need help with a return? We're here to best assist you.
We offer easy returns and exchanges for Australian orders placed on our official website (cotopaxi.com.au) within 30 days of purchase, and up to 14 days after you initiate the return process.
Our Return Policy
- Items must be unworn, in new condition as received, and include original tags and packaging.
- Please ensure items are clean before returning. Unclean items may be refused.
- Proof of purchase is required (e.g., receipt or online order confirmation number).
- Returns must be processed in the country of purchase.
- All exchanges are subject to availability.
- Final Sale items cannot be returned. This includes gift cards and any items marked as Final Sale on our website or in retail stores.
Once your return arrives back at our warehouse we will issue a refund. We charge a flat rate of $8.00 AUD, which is deducted from your refund. This excludes exchanges, approved warranty claims, or wrong items received.
Please click below to start your return:
Still have questions?
Send us an email: ausllamas@cotopaxi.com.au
*Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at Cotopaxi' stores or through our e-commerce site is contingent upon product availability and discretion in managing inventory. Cotopaxi explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.
