Need help with a return? We're here to best assist you. 

Please contact us at ausllamas@cotopaxi.com.au and we will promptly help with processing a return.

To make the returns process as fast as possible, please provide the following information in your email to us:
First Name
Last Name
Email
Order Number
Product you are returning
Reason for return
Product exchange or refund

We provide easy returns and exchanges for Australian orders placed within 30 days of purchase, and up to 14 days after you initiate the return process.  Please ensure that items are unworn, unwashed, undamaged and tagged. See our Refund & Exchange Policy for more details.